When we first put a chat box on our website, we laughed and thought, "no one will ever use this." Hundreds of contacts later, we were way wrong. Giving prospects the ability to quickly contact us has created more opportunities to have more quality conversations. We have been looking forward to the release of HubSpot's Messaging service because of its integration directly into their portal as well as the custom features to provide the right chat to the right person at the right time. We currently are using their beta version of Messages, but the full release is coming really soon.
Target the Right People at the Right Time
With targeted messages, you can spend your time chatting with the prospects that matter most. You decide which contacts will be prompted to chat and on which pages. The chat dashboard makes it easy to manage multiple conversations; and each conversation includes relevant information about the contact, pulled directly from HubSpot CRM.
Keep Track of Conversations
Chats are automatically synced to the contact’s timeline in HubSpot CRM. Messages makes it easy for you to include internal notes about the conversation, or create follow up tasks. With Messages, it’s easy for live chat to be a natural part of your sales process.
Simple to Set Up
It’s easy to customize the look and feel of your chat window, create targeted messages, and embed Messages on your site. In just a few clicks, you’ll be on your way to chatting with site visitors in real time.
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